- What if my pet has an accident? Will you clean it up?

• • Of course! We will gladly clean up any pet messes or accidents to the best of our ability. 

-What if my pet has a medical emergency?

• • All clients are required to provide a phone number for themselves, an emergency contact, and their veterinarian. We also ask that all clients complete a Veterinary Release form within their Client Portal. In the event of a medical emergency, we will contact you while on site. If we cannot get in touch with you, we will reach out to your emergency contact and all other phone numbers provided in your client profile.

• • It is always our preference that all emergency care decisions remain between you and your veterinarian. However, if we cannot get in touch with you, we will use our best judgment to assess the situation and transport your pet to the nearest veterinary hospital. We will work with your vet to make all care decisions in the best interest of your pet using their guidance.

• • If the client places a card on file with their vet offices, it will promptly permit medical care as they require payment upfront before they can be treated. 

-What happens in severe weather?

• • In the event that our providers are unable to reach your home due to road obstructions or severe weather events (tornadoes, hurricanes, floods, fire, rain, ice, snow, etc), we will reach out to your emergency contact whom you have already provided us in your profile and ask that they take over care of your pets until such time we can resume our schedule of visits. We will do everything in our power to make sure your pets are cared for in these extreme situations and will, of course, be in communication with you throughout the entire situation to keep you updated.

-What type of animals do you care for?

• • Our providers are experienced at handling a wide range of animal species. We proudly provide care for traditional household pets such as dogs, cats, fish, pocket pets (hamsters, gerbils, guinea pigs); farm animals such as horses, goats, cattle, pigs, chickens, and ducks; reptiles; birds; legally owned exotic pets. It is at the discretion of the provider on what types they are okay with servicing.

• • If you have an uncommon pet and would like to ask us about care, please send us your inquiry to discuss the details.

-Can we skip the Meet & Greet if I need a pet sitter ASAP and don’t have time to schedule one in advance?

• • NO! We do not take on new pet clients without meeting them first. We will make every attempt to accommodate a short notice request to meet your needs and start visits immediately IF we can do so.

-Why should I use a pet sitter instead of boarding my pet in a large facility?

• • Large boarding facilities present an element of risk to your pet simply through the nature of the facility. They may have little direct human contact or time outside of their cage or kennel run. Such environments can cause stress, and even in some cases, harm.

• • With one of our providers, your pet can avoid some unnecessary risk and stress by staying home where they are most comfortable, secure, and familiar. Or in the provider’s home with a more controlled environment. Our providers follow the pet’s normal routine.

• • In addition to the customized care that we provide your pets, your home will also be looked after and have a lived-in appearance during your absence. This has been shown to significantly secure your property.

-Do you provide updates when my pet(s) are cared for?

• • Yes! At the end of each of our visits with your pets, you will receive a journal update emailed to you. Journals include a short paragraph visit summary from your provider and photos they take of your pet during the visit. You will find a text window within the journal which you can use to submit a response directly to your provider and maintain communication with them. Videos are sent via text.

-What is included in visits?

• • Visits include designated pet care, dog walks, plant watering, mail/package retrieval, general home security check, trash disposal/taking bins to/from the curb etc. Fresh water, play, attention, food & treats (if requested) and litter boxes are cleaned with each and every visit. Medication administration available.

-Can we administer medication?

• • Yes, as long as your pets do not pose a threat to the provider. When you first contact us, be sure to let us know of your pet’s individual medicinal needs. We also ask that if your pet is known to be shy and needs critical medication, that you assist us by providing easy access to give them what they need during visits, making it as comfortable for them as possible. Additional fees may apply for specialized or complex medication routines including injections, IVs, or other specialized services outside oral and topical methods. 

-If a cat is allowed to access the outside, will the provider do this too?

• • Due to the safety concerns of your beloved cat, we generally keep all cats indoors throughout the duration of our visits. If it is insisted that the cat be given dual indoor/outdoor access during or between our visits, we cannot guarantee your cat’s return and will not be held liable in the event the animal does not return and/or gets injured/dies. The Pet Care Provider may charge more as the risk is higher.

-What if a client isn’t tech savvy?

• • Precise Pet Care is a very user-friendly app and has a desktop site available for use on a computer as well. If you still have trouble, our provider’s are eager to help with the technical side and will happily set up a phone call appointment to walk you through the process.

-What happens if I have an urgent, last minute, or emergency requested visit?

• • Yes! We will do everything we can to accommodate the needs of your pet if you are stuck somewhere due to delayed flights, late work meetings, etc. We understand that life happens, and have been known to work with last minute requests of all kinds! However, last minute scheduling may not be available at the exact time your pet needs servicing, but rest assured that we will be there as soon as we can and are happy to clean up any messes as a result of a last minute urgent booking. *A Short Notice fee may apply.*

-How many times a day does the provider visit?

• • We require a minimum of 2 visits per day for dogs while you’re away and a minimum of 1 visit a day for cats continuously during bookings. 

-Is it possible to service only certain pet(s) during the booking, and not all of them?

• As pet-care professionals, we cannot, in good conscience, ignore additional pets in the household needing care. All additional pets must be registered. 

-What are our main forms of communication?

• Email, Text, Call, Precise Pet Care Email & SMS